Privacy Policy

Venuelife Systems Pty Ltd (ACN 604 167 991) (we, us and our) understand that your privacy is important and we are committed to protecting the privacy of personal information that we may collect. This Privacy Policy sets out how we handle information we collect, use, hold and disclose about you.

We may modify or amend this Privacy Policy from time to time. We will notify you of any changes to this Privacy Policy by displaying a notice on our Services defined below and/or contacting you via email address (where you have provided your email address to us). Your continued use of the Services defined below following notification of any changes to this Privacy Policy indicates your acceptance of these changes.

Please read this Privacy Policy carefully. If you have any questions about this Privacy Policy, please contact us using the contact details below.

Unless you notify us otherwise, we assume that by you providing us with your personal information, you have had sufficient opportunity to access this Privacy Policy, you have read this Privacy Policy and you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.

You do not have to provide personal information to us, however, if you do not provide us with your personal information, it may affect your use of our Services.

1. Collection of personal information

   Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

   Personal information: The type of information we collect may include:

   • name;
   • contact details including email address, address and telephone number;
   • dietary information;
   • marital status and anniversary;
   • date of birth;
   • images;
   • demographic information such as postcode;
   • preferences and opinions; and
   • any other information requested through our Services or otherwise requested by us or provided by you.

   We may collect personal information from you when you:

   • visit and/or interact with the Venuelife venue management application (Application) and any of our websites, including venuelife.com, venuelife.net or any customised URL created for a Venue (the Sites). The Application and our Sites are together referred to as the Services;
   • create an account on the Services; or
   • contact us by any method, such as telephone, email, post or in person,

   or as otherwise notified to you from time to time.

   We may collect information directly from you or from third parties. Depending on your relationship to us, third parties may include venues that use our Services (Venues) or staff or guests of Venues who create accounts to interact with the Venue using our Services (Guests).

   Where you are a Guest and you interact with the Services through a Venue's account or customised URL, the Venue is the entity collecting your personal information and is responsible for handling it in accordance with its privacy policy and applicable privacy laws. For information on how a Venue handles your personal information, you should refer to the relevant Venue's privacy policy. Through our provision of the Services, we may hold your personal information, including sensitive information, on behalf of a Venue and where such information is disclosed to us, we will handle it in accordance with this Privacy Policy.

   In circumstances where we collect information from third parties (but not in circumstances where Guests provide their information to Venues via the Services as outlined above), we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.

   Your use of our Services: As with most online businesses, we may automatically log information about your access and use of our Services, including through the use of internet cookies or web beacons. Cookies are small text files placed on your mobile device or computer by our Sites which automatically collect information about you without you providing that information to us directly. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the visitors' behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies.

   Please note that rejecting cookies may mean that some or all of the functions on our Sites will not be available to you.

   Through the use of cookies, we may collect information including your IP address, the date and time of your visit, your communications with our Sites, the parts of our Sites you accessed during your visit, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.

   Our Services may contain links to other websites that we do not have control over. When you access a website other than our Sites, we are not responsible for the privacy practices of that website and such websites are not governed by this Privacy Policy. We recommend that you review the privacy policies of each website you visit.

   Your opinion and feedback: We may contact you to respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information to us is optional and voluntary.

2. Use of personal information

   The personal information that we collect is generally used to provide products or services to you, and, if you use our Services, to track your usage, to evaluate performance of our Services, and to keep track of your account settings. We may use the personal information you provide us for various purposes including:

   • to contact and communicate with you in relation to the products and services we provide;
   • for internal record keeping;
   • to conduct market research and business development including website development;
   • to respond to your questions or suggestions;
   • to send email or other notifications for marketing purposes, including direct marketing;
   • to send notifications to you for special promotions, to run competitions or to offer additional benefits to you;
   • to improve the quality of our products or services, including to improve the quality of our Services; and
   • to send you promotional information about third parties that we think may be of interest to you (only if we have your consent).

3. Disclosure of personal information

   We may disclose your personal information to other related entities within our corporate group for our own business purposes. We may also disclose your personal information:

   • to credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
   • to courts, tribunals, regulatory authorities and law enforcement officers as permitted or required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
   • to third parties, including agents or sub-contractors, who provide analytical services to us or assist us in providing information, products, services or direct marketing to you where you have consented to receive direct marketing. This may include parties located, or that store data, outside of Australia including in: New Zealand.

   Where we disclose your personal information to third parties for these purposes, we will take all reasonable steps to ensure that the third party follows this Privacy Policy regarding the handling of your personal information and are prohibited from using any or all of the information beyond what is necessary to assist us.

   If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We seek to only disclose such information in good faith.

4. Storage and Security

   We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. This includes the use of SSL certificates, multi-factor authentication, encryption and firewalls.

   No information transmitted over the internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.

5. Your rights and controlling your personal information

   Your provision of third party information: If you provide us with the personal information of a third party (e.g., where you operate a Venue and your Guests upload their information to our Services), then you warrant to us that you have the relevant third party's consent to disclose this.

   Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for any purpose, including direct marketing purposes and you wish for us to stop using your personal information for such purposes, you may contact us at any time using the contact details outlined below.

   Access and correction: You have the right to request access to and correction of the personal information that we hold about you. To request access to or correction of your personal information, please contact us using the contact details outlined below. You may be required to put your request in writing for security reasons.

   For most requests, your information will be provided free of charge, however, we may charge a reasonable administrative fee if your request requires substantial effort on our part. We may refuse to provide you with information that we hold about you, in accordance with the exceptions to disclosure which apply under the applicable privacy laws, including the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ). If we refuse to provide you with access to your information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the applicable privacy laws (unless it would be unreasonable to do so).

   We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it, however, in order to ensure this, we rely in part upon you advising us when your personal information changes. We will respond to any request to correct your personal information within a reasonable time and will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

   Complaints: If you believe that we have breached any of our legal obligations in relation to your privacy and wish to make a complaint about that breach, please contact us using the contact details below. We require you to set out the details of the breach in your complaint. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint. If you are dissatisfied with our response and you are located in Australia, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au. If you are dissatisfied with our response and you are located in New Zealand, you have the right to make a complaint to the Office of the Privacy Commissioner by phoning 0800 803 909 or via their website at https://www.privacy.org.nz/about-us/contact-us/.

   Where you are a Guest and have a complaint about a Venue's handling of your personal information, you should submit your complaint to the Venue in accordance with their privacy policy.

   Unsubscribe: To unsubscribe from our e-mail database, or opt out of direct marketing or newsletter communications, please contact us using the details below or use the unsubscribe function provided in each email or text message correspondence.

6. Contact information

   For questions, inquiries, requests or notices, please contact us at:
   Venuelife Systems Pty Ltd ACN 604 167 991
   51 Bendena Garden, Stanwell Tops NSW 2508
   (02) 4255 0480 | support@venuelife.com

Last update:   27 February 2024